How to Download eBooks from

Have you purchased an ebook from Here’s a handy guide on downloading your ebook to your PC or Mac, and reading it on your eReader (including Kobo), iPad or Android tablet :)

Please note that Amazon Kindle eReaders are not compatible with our ebook selection. Further, please note that we do not refund accidental ebook purchases – we strongly recommend you check your device for compatibility first.

Downloading an eBook: the Basics
Step one: Get Adobe Digital Editions (it’s free!)

Step two: Get your ebook from your MyExclusives Library

My Exclusives
  • Keep Adobe Digital Editions open (or open it if you’ve closed it) and navigate to your MyExclusives Digital Library (see image – click to enlarge)
  • Click to download the file, then choose “Open” when prompted; Adobe Digital Editions will download your ebook
  • Done! Enjoy your read :)

A few notes to bear in mind:

And finally:

  • For direct support from, contact us on 011 798 0111



Reading ebooks on your Kobo eReader

Have you purchased a Kobo eReader? Good news! All your ebooks are compatible with your Kobo.


Reading eBooks on Your iPad and Android Tablet
iPad and Android

Overdrive vs Bluefire

For tablets, the two best programs for reading eBooks are the Overdrive Media Console (iTunes | Android Play Store) and the Bluefire reader app (iTunes | Android Play Store).

The Overdrive Media Console is directly linked to the website: you can download eBooks directly into your tablet from our site, without having to use Adobe Digital Editions (though you will still need an Adobe ID). However, Overdrive only works for ePub files, not PDF files.

Downloading eBooks via Overdrive

  • Download and install the free Overdrive Media Console (iTunes | Android Play Store), then authorise it with your Adobe ID
  • Follow the normal purchasing procedure for eBooks on your tablet
  • After your payment has been confirmed, visit My Exclusives and click on the “Digital Library” link
  • Click on the “Download” link next to the title that you have purchased
  • Depending on the browser you are using you will be presented with one of two options: “Download” or “Open”
  • If you select “Download”, the eBook file will be saved to your device; after the download has completed, visit the location you have downloaded the file to and open the file with the Overdrive Media Console
  • If you select “Open”, the Overdrive Media Console will automatically start downloading your eBook

Once the process has completed, select your book from the bookshelf and start reading!

Downloading eBooks via Bluefire

The best option for ePubs and PDFs is the free Bluefire Reader app, which supports both types of files.

  • Download and install the Bluefire app (iTunes | Android Play Store), then authorise it with your Adobe ID
  • Purchase and download an eBook from, via Adobe Digital Editions, following the steps in the first section of this post
  • Open iTunes and navigate to the “Apps” tab for your device, then scroll down to the “File sharing” section (see image – click to enlarge)
  • Select the Bluefire app and drop your eBook into the documents section, or add it via the “Add” button, as shown in the screenshot above
  • On Windows machines, Adobe Digital Editions eBooks are found in Documents > My Digital Editions
  • Once your eBook appears in the list of files, click “Sync” and it will be added to the Bluefire app on your tablet.


  • For direct support from, contact us on 011 798 0111


Reading eBooks on Your Black-and-White eReader

Please note that you cannot transfer eBooks to an Amazon Kindle – unless you are using the Kindle Fire, an Android tablet that allows side-loading of eBooks via the two apps mentioned above.

Because of the variety of eInk-based readers on the market, it’s not possible to provide specific instructions here. These general instructions, however, will work in almost all cases.

  • Authorise your eReader with your Adobe ID
  • Purchase and download an eBook from, via Adobe Digital Editions, following the steps in the first section of this post
  • Connect your eReader and your desktop or laptop via USB, open the eReader’s library folder and drag your downloaded eBook (usually found in Documents > My Digital Editions) into the library folder
  • Once the transfer is complete, the eBook will appear on your eReader.
  • More information about ebook-ereader transfers from Adobe


  • For direct support from, contact us on 011 798 0111

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48 Responses to “How to Download eBooks from”

  1. Henriel says:

    Thanks for this – very useful information.

    However, I’m still a little confused by the DRM restrictions on e-books. The continuous mention of Adobe Digital Editions, even when talking about downloading a book to a mobile device (with a third-party app) is terribly confusing to me.

    Also, a further concern I have, is that it seems I won’t be able to read any of these e-books on a Linux machine, as Adobe Digital Editions doesn’t appear to be available for Linux at all.

    Furthermore, from what I understood from your instructions, I would then also not be able to put any purchased e-books on my Android device, since I don’t have a Windows computer on which I could install ADE or iTunes to then transfer the “rights” and the title to my device.

    Perhaps I misunderstood, but I truly do hope that I’d be able to purchase books for Linux and/or my Android device.

    Thanks for the information!

  2. Ben says:

    Hi Henriel

    Thanks for your comments. Here’s a two-part response.

    Part One: Linux

    Adobe Digital Editions can be used on Linux via Wine – though not all users have had success, because ADE doesn’t install via a downloadable package – it auto-downloads and installs, making the software un-manipulatable during the install process. Here’s a forum thread for Linux users who want ADE:

    There may be a workaround: the latest beta version of ADE is available as a downloadable package; you can get it from my Dropbox:

    With control over the install package, you should be able to get ADE up and running with Wine.

    Part Two: Android

    There’s an app that will allow you to purchase and ingest ebooks directly from our website into your Android device; see the section about the Overdrive Media Console, above. Here’s the most important detail:


    The Overdrive Media Console is directly linked to the website: you can download eBooks directly into your tablet from our site, without having to use Adobe Digital Editions (though you will still need an Adobe ID). However, Overdrive only works for ePub files, not PDF files.


    Having fiddled with this process a bit, I’ve found that it’s best to set up your user profile on your desktop or laptop first, then install and authorise the Overdrive Media Console app on your Android device, then visit on your Android device, login and make the ebook purchase directly on the device.

    Once the purchase is complete, proceed to My Exclusives > Digital Library (still on the device) and click to download your ebook. The Overdrive Media Console will automatically ingest the file.

    Let us know if you have success getting ADE up and running on your Linux machine :)

  3. Sam says:

    Hi there, ADE doesn’t appear to be supported on my blackberry playbook. I use the Kobo app on the playbook and also have the BookReader app loaded, although that seems to be only for DRM-free ebooks. How do I read one of your ebooks on playbook? I’m reluctant to buy unless I’m sure I’ll be able to read it!

    • Zoe says:

      Hi Sam. Unfortunately the Blackberry app market doesn’t have any free app that isn’t locked into some kind of store. The Kobo app only acknowledges books from that store. If you are able to purchase Adobe PDF reader, that will cover the pdfs. Hope this helps!

  4. Gideon says:

    Hi, i have got a sumsung galaxy tab 7.7 with pre loaded ereader. Is this enough to read your books. If not can you kindly provide step by step guide for this device only on how to download your books. Regards

  5. Chantal says:

    Hi, I’ll be getting a Nook Simple Touch with GlowLight Reader soon. Are ebooks readable on it? Regards,

    • Zoe says:

      Unfortunately the Nook is DRM-locked to only the Barnes and Noble store, and will only work with purchases from their online store.

  6. Andrea says:

    Hi, can I purchase an ebook and read it on my Kindle?

  7. Candice says:

    Hello, Please can you explain how I download an ebook for my iphone? Can I download it from my computer and then transfer it to my iphone? Or is it only possible to download it directly from my iphone? THANKS (:

    • Zoe says:

      Hi! The best way to download ebooks to an iPhone is to do it through iTunes on the Apps tab and to drag and drop it to the relevant program you have chosen. It is the same method as outlined above for iPads :)

  8. Vaness says:

    Can I buy ebooks on here for the Gobii ebook reader?

  9. Beyers says:

    Zoe said that Exclus1ve Epubs wont work on a Nook Simple Touch due to Barnes & Noble DRM encoding. As far as I understand, B&N DRM is on top of Adobe DRM to limit B&N epubs to work on compatible e-readers only. However it does not work the other way round. All Adobe DRM epubs should work on the nook. I have loaded Google and Kobo epubs on my Nook successfully and Kalahari claims their Adobe DRM epubs work on the nook aswell. Please explain?

  10. Ben says:

    Hi Vaness and Beyers

    Vaness, yes, our ebooks work with Gobii.

    Beyers, ebooks from both and Kalahari should work on a Barnes & Noble Nook. We stock essentially the same catalogues with the same DRM mechanisms, and Nook allows sideloading of Adobe DRM’d ebooks.

    Here’s more from the Nook community:

  11. Hilde Nell says:

    Good day

    Can you advise if your ebooks are compatible with the new Kobo touch ereader?

    Thank you.

  12. Debbie says:

    Can your Ebooks be loaded onto a kindle, and can we buy vouchers for ebooks from the webswite?

    • Zoe says:


      The Kindle is DRM-locked to the Amazon store, but you can sideload through certain apps on the Kindle Fire because it is an Android operating system. eVouchers bought for the website can be used on ebooks too :)

  13. Ettiene says:

    Hi Exclusive Help,

    The Kindle can be accessed via the usb port on a pc or notebook. Would a transfer of an ebook not work in this regard? Also, I have a Kindle 4, would I have to download the pdf version of a book in order to transfer it to my library?


    Ettiene Botha

  14. Ben says:

    Hi Ettiene

    Thanks for your query. Unfortunately, none of our ebooks work within the Amazon Kindle ecosystem, whether the devices or the apps.

    However, if you have a tablet or Kobo, you can transfer the ebooks to your device, after you’ve downloaded them to your computer, using the instructions above.

  15. Brandon says:

    Why do I need a pc to download the book, I’ve bought books before on my iPad and downloaded them on the iPad. Is this technology that exclusives hasn’t figured out yet?

  16. Sarah says:

    Good to see an increase of companies including a pdf or web based page for those of us too devoted to paperback to ever purchase a Kindle. Thanks!

  17. Pieter says:


    I have bought textbooks I would like to give to my students. I already have the book. I would like to know if and how I can transfer the full rights to them.

    Thank You

  18. Lynda says:

    Hi, I have purchased a book but I have a Kindle – how do I transfer to the kindle to read??


  19. Noxolo says:

    I’ve bought 2 ebooks and cannot download either using Adobe Digital Editions. I keep getting an error message: “Error getting license. License server communication problem. E_STREAM_ERROR:”

  20. Carla says:

    Hi, I’m trying to install ADE onto my galaxy tab to access an epub I’ve purchased. I cannot open ADE. I have subsequently downloaded both bluefire and overdrive but the digital library still doesn’t allow metro download. What should i do?

  21. Chassidy says:

    Hi there! I know this is somewhat off topic but I was wondering if you knew where I could get a captcha plugin for my comment form?
    I’m using the same blog platform as yours and I’m having problems
    finding one? Thanks a lot!

    • Zoe says:

      Hi Chassidy,
      We haven’t looked into a captcha (though with the spam that keeps getting through the filter, maybe we should) but the WordPress help page is really handy, and they respond pretty quickly to queries :)

  22. Ephraim Leso says:


    I have purchased an eBook, however when I try to open it in overdrive I get a message saying the title has been activated by another user. Please assist.

  23. Cristina says:


    Our Bookclub is looking to go digital…is this possible with eBooks? If do, how do we go about creating this group and sharing the books purchased?


    • Zoe says:

      Hi Cris,

      The difficulty with ebooks is that publishers impose digital rights management (DRM) on them, as sharing one copy is considered piracy. This makes it very difficult to share one ebook amongst different devices. While sharing books without paying for individual copies has always technically been piracy, it is impossible to control and it is pretty much a given of the industry. The DRM on ebooks is an attempt to circumvent that.

      What your bookclub may be able to do is download your own copies individually on our site (and keep earning Fanatics points) and use our Stickers program to drive a book to discount. For example, should you wish to read the latest Jodi Picoult, your bookclub would log in and drop 10 Smileys each on it. It would only take 10 members to push it to 10% discount. However, if you shared it with friends and 25 people put a total of 250 Smileys on it, you would trigger an amazing discount of 25% on it.

      Read more about our Stickers program here :)

  24. Kevin says:

    Hi, purchased an ebook from excl books.
    I have downloaded adobe digital editions, authorised my computer using the adobe ID.

    But when I try download the book it gives me the following error:
    “Adobe reader could not open backtobaking because it is either not a supported file type or because the file has been damaged”

    How do I sort this out

  25. Zane Dickens says:

    Hi Zoe,

    Your store sells .epub, if anyone wants to buy from Exclusives and support an SA company (like I do) then they could convert the .epub to .mobi. And sideload that onto your Kindle via the USB.

    Or once you convert you can email it to your Kindle using your kindle email address.

    The Kindle is not locked to Amazon books only. I have two and I have added my own .mobi files to both of these with no problem.

    Also, in all honesty, there is no reason you guys couldn’t supply a .mobi version for Kindle users and simply ask for their kindle email address to make it easier for them to give you money.

    Kind regards,

    Indie Author thinking you are making it hard on yourselves to make more money.

    PS – Ever thought of opening up your marketplace to South African or SADC indie ebook authors? Amazon price penalizes South Africans with $2 above most ebook prices. Easy way to undercut them ;)

    • Zoe says:

      Hi Zane,

      Thanks for the insight! There’s definitely ways around the kindle issue, but there are also territorial and legal issues around us infringing in Kindle land. Love the idea of our own marketplace – there’s a lot of great stuff in the pipeline now that we are under new management, so keep watching this space.

      Thank you for your support – we’re always trying to boost local authors, so say hi on Twitter (@Exclusivescoza or @ZoeHinis) and we’ll see how we can keep building the local market together ;)


  26. Cindy Smith says:

    Can anyone help? I downloaded an ‘open pdf’ file easily with Adobe Digital Editions…actually, it downloaded to the ‘Downloads’ folder on my desktop computer and I opened the book that way. It is not in my Digital Editions library, but that’s okay, I can still read/print the book.
    I just bought an ‘open e pub’ book, and I cannot download it, even with Digital Editions open and my computer authorized. I receive an error message: The address wasn’t understood. Firefox doesn’t know how to open this address, because one of the following protocols (e920) isn’t associated with any program or is not allowed in this context.


  27. Sharon says:

    Hi, I want to purchase Afrikaans and English ebooks from your website although I live in the UK – is this a mission to do re payment? It is getting far too expensive for postal costs so ebooks present a better option. Also, I notice your ebooks are not compatible for kindle but fine for iPads so this should work for me providing the purchasing aspect is simple enough. Here’s hoping…

    Kind regards

    • Zoe says:

      Hi Sharon,

      Thank you for your query. We accept VISA and Mastercard, which covers the majority of credit cards around the world. We would love it if you supported local authors with us! Should you have any trouble checking out your ebooks, please do let us know. Our ebooks play well with ipads :)

  28. Sharon says:

    Thanks very much Zoe, awesome news and I certainly will be supporting local authors! :)

  29. Karen says:


    I purchased 4 ebooks and have only managed to download 3 of them on to my iPad, the 4th gives and error > Cocoa error 1560

  30. Gareth says:

    I have both a Google Nexus 5 and Nexus 7 Android devices using the latest version 4.4 KitKat.

    Neither the Bluefire or Overdrive apps were helpful for me.

    I downloaded Aldiko Pro ($2.99 on Google Play) to my devices.

    First, install Adobe Digital Editions on your computer to down load the book in ePub format, using the acsm download from Exclus1ve.

    Then, simple transfer the ePub to your google drive, either on the computer or connect your phone, open Aldiko and it works.

    Bluefire and Overdrive were not intuitive and did not work for me. I think these instructions are aimed at iOS users.

    Also, ADE is rubbish on my computer. It doesn’t scroll very well when trying to turn pages.

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